{"id":2739,"date":"2025-12-03T17:20:48","date_gmt":"2025-12-03T16:20:48","guid":{"rendered":"https:\/\/dinser.es\/noticies\/expedient-digital-de-client-des-del-dia-1\/"},"modified":"2025-12-05T10:26:35","modified_gmt":"2025-12-05T09:26:35","slug":"expedient-digital-de-client-des-del-dia-1","status":"publish","type":"post","link":"https:\/\/dinser.es\/ca\/noticies\/expedient-digital-de-client-des-del-dia-1\/","title":{"rendered":"Expedient digital de client des del dia 1"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2739\" class=\"elementor elementor-2739 elementor-2646\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6007b6 e-flex e-con-boxed e-con e-parent\" data-id=\"b6007b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-817bc33 elementor-widget elementor-widget-text-editor\" data-id=\"817bc33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Carlos va demanar obrir un compte bancari en l\u00ednia. Va pujar el DNI, va signar digitalment i&#8230; va esperar. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  A l&#8217;altra banda, Ana \u2014responsable d&#8217;onboarding a una entitat financera\u2014 revisava a m\u00e0 el document, comprovava la firma, comparava fotos, introdu\u00efa dades en diversos sistemes, generava un expedient en PDF i l&#8217;arxivava en una carpeta compartida.<\/span><\/p><p><span style=\"font-weight: 400;\">Van passar m\u00e9s de 24 hores fins que Carlos va rebre el \u201cBenvingut\u201d definitiu.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  I l&#8217;Anna sabia que aquest mateix proc\u00e9s s&#8217;havia de repetir dotzenes de vegades aquell dia, amb el mateix nivell d&#8217;atenci\u00f3\u2026 i els mateixos riscos: errors de digitaci\u00f3, duplicitats, verificaci\u00f3 incompleta, fitxers sense control.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cbca7d e-flex e-con-boxed e-con e-parent\" data-id=\"4cbca7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46718de e-con-full e-flex e-con e-child\" data-id=\"46718de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f46219 elementor-widget elementor-widget-heading\" data-id=\"1f46219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I si l'expedient de client naix\u00e9s complet des del primer clic?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188d3c6 elementor-widget elementor-widget-text-editor\" data-id=\"188d3c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Aquesta \u00e9s la promesa \u2014i la realitat actual\u2014 d&#8217;un <a href=\"https:\/\/dinser.es\/ca\/serveis\/\">flux d&#8217;<\/a><\/span> <i><span style=\"font-weight: 400;\"><a href=\"_wp_link_placeholder\">expedient digital<\/a> de client des del dia 1<\/span><\/i> <span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">A <a href=\"https:\/\/www.linkedin.com\/company\/dinser-servicios-informaticos-s-l\" target=\"_blank\" rel=\"noopener\">Dinser<\/a> , ho dissenyem per a entitats que volen que cada alta de client vingui acompanyada d&#8217;un expedient \u00edntegre: capturat, verificat, signat i arxivat autom\u00e0ticament amb garanties jur\u00eddiques.<\/span><\/p><p><span style=\"font-weight: 400;\">Aix\u00f2 no nom\u00e9s agilitza l&#8217;onboarding. El transforma en un proc\u00e9s segur, auditable i escalable, des de l&#8217;inici complint amb les exig\u00e8ncies del regulador i del client digita <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac99e8 elementor-widget elementor-widget-heading\" data-id=\"bac99e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Del DNI a l'expedient: tot en una sola seq\u00fc\u00e8ncia\n<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a8942d e-con-full e-flex e-con e-child\" data-id=\"8a8942d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ec3ac3d e-con-full e-flex e-con e-child\" data-id=\"ec3ac3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb274aa elementor-widget elementor-widget-text-editor\" data-id=\"bb274aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ja no es tracta nom\u00e9s d&#8217;escanejar documents o recol\u00b7lectar PDFs solts. Es tracta de crear un   <\/span><i><span style=\"font-weight: 400;\">actiu documental complet<\/span><\/i> <span style=\"font-weight: 400;\">, amb:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Captura autom\u00e0tica de dades des del DNI o passaport (OCR\/ICR)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verificaci\u00f3 facial o biom\u00e8trica si s&#8217;aplica<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validaci\u00f3 creuada amb bases internes o externes (com PEPs o llistes AML)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generaci\u00f3 d&#8217;expedient amb metadades: ID client, data, producte, canal<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Signatura electr\u00f2nica i segell de temps<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arxiu conforme a <a href=\"https:\/\/administracionelectronica.gob.es\/ctt\/verPestanaGeneral.htm?idIniciativa=eni\" target=\"_blank\" rel=\"noopener\">ENS i ENI<\/a> , llest per a auditoria o consulta<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5892df9 e-con-full e-flex e-con e-child\" data-id=\"5892df9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55947fd elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"55947fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-scaled.jpg\" class=\"attachment-full size-full wp-image-1745\" alt=\"Expedient digital\" srcset=\"https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-scaled.jpg 2560w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-300x200.jpg 300w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-1024x683.jpg 1024w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-768x512.jpg 768w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-1536x1024.jpg 1536w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-2048x1365.jpg 2048w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-180x120.jpg 180w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-360x240.jpg 360w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-640x427.jpg 640w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-1366x911.jpg 1366w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-1600x1067.jpg 1600w, https:\/\/dinser.es\/wp-content\/uploads\/2025\/09\/pexels-vojtech-okenka-127162-392018-1920x1280.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a986d elementor-widget elementor-widget-heading\" data-id=\"68a986d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D'un document a\u00efllat a un expedient intel\u00b7ligent\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3b06b elementor-widget elementor-widget-text-editor\" data-id=\"2d3b06b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A moltes entitats, el terme \u201cexpedient digital\u201d encara significa una carpeta amb documents escanejats. Per\u00f2 aix\u00f2 no \u00e9s un expedient. <\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">Un expedient digital, en termes de compliment bancari, ha de ser<\/span> <b>coherent, complet, tra\u00e7able i jur\u00eddicament v\u00e0lid<\/b><span style=\"font-weight: 400;\">. No n&#8217;hi ha prou de tenir el DNI en PDF o un contracte escanejat. Cal saber qui ho va generar, quan, com es va validar, i tenir la capacitat de demostrar la seva integritat si un auditor ho sol\u00b7licita mesos despr\u00e9s. <\/span><\/p><p><span style=\"font-weight: 400;\">Aix\u00f2 \u00e9s el que habilita la soluci\u00f3 de Dinser: una arquitectura en qu\u00e8 cada document<\/span> <b>neix amb el seu context<\/b> <span style=\"font-weight: 400;\">, el cicle de vida i les evid\u00e8ncies d&#8217;autenticitat.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8818bc3 e-flex e-con-boxed e-con e-parent\" data-id=\"8818bc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87589c0 elementor-widget elementor-widget-heading\" data-id=\"87589c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El flux complet: de l'alta a la cust\u00f2dia\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6febed elementor-widget elementor-widget-text-editor\" data-id=\"a6febed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Aix\u00ed funciona el flux de generaci\u00f3 d&#8217;expedient digital per a onboarding bancari:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Captura des de DNI o passaport<\/b><b><br><\/b><span style=\"font-weight: 400;\">  El sistema extreu autom\u00e0ticament les dades del document: nom, n\u00famero, data dexpedici\u00f3, nacionalitat. Es validen contra diccionaris i s&#8217;aplica OCR\/ICR avan\u00e7at per recon\u00e8ixer text fins i tot en condicions d&#8217;imatge no \u00f2ptimes (fotos, escanejos, pantalles m\u00f2bils). <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Verificaci\u00f3 d&#8217;identitat<\/b><b><br><\/b><span style=\"font-weight: 400;\">  Si el proc\u00e9s ho requereix, es pot afegir una capa biom\u00e8trica: comparaci\u00f3 facial amb la foto del document, prova de vida, o verificaci\u00f3 via trucada assistida. Aix\u00f2 assegura que no nom\u00e9s \u00e9s un document v\u00e0lid, sin\u00f3 una persona real. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Validacions creuades<\/b><b><br><\/b><span style=\"font-weight: 400;\">  Es comproven autom\u00e0ticament llistes com PEP, AML i bases internes (si el client ja existeix, si t\u00e9 incid\u00e8ncies, si hi ha conflictes a la documentaci\u00f3 aportada). Aquesta validaci\u00f3 es fa en segons, no pas en hores. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Generaci\u00f3 d&#8217;expedient estructurat<\/b><b><br><\/b> <span style=\"font-weight: 400;\">Un cop validades les dades, es genera un expedient electr\u00f2nic \u00fanic per client, amb metadades clau: ID, canal d&#8217;alta, producte contractat, data\/hora, versi\u00f3, responsable, signatura electr\u00f2nica, empremta digital (hash) i pol\u00edtica de conservaci\u00f3 documental.<\/span><\/li><\/ol><p><b>Arxiu conforme a normativa<\/b><b><br><\/b> <span style=\"font-weight: 400;\">L&#8217;expedient s&#8217;arxiva en un gestor documental amb garanties de compliment: d&#8217;acord amb l&#8217;<\/span> <i><span style=\"font-weight: 400;\">Esquema Nacional de Seguretat (ENS)<\/span><\/i> <span style=\"font-weight: 400;\">, l&#8217;<\/span> <i><span style=\"font-weight: 400;\">Esquema Nacional d&#8217;Interoperabilitat (ENI)<\/span><\/i> <span style=\"font-weight: 400;\">, el<\/span> <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/ES\/ALL\/?uri=celex:32014R0910\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Reglament eIDAS<\/span><\/i><\/a> <span style=\"font-weight: 400;\">i la<\/span> <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2015-10565\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Llei 39\/2015<\/span><\/i><\/a><span style=\"font-weight: 400;\">. Aix\u00f2 permet assegurar-ne el valor jur\u00eddic, la tra\u00e7abilitat completa i la cust\u00f2dia a llarg termini.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1c8949 e-flex e-con-boxed e-con e-parent\" data-id=\"e1c8949\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad0cbd elementor-widget elementor-widget-heading\" data-id=\"6ad0cbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">I tot aix\u00f2, sense que el client ho percebi\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ce28f0 elementor-widget elementor-widget-text-editor\" data-id=\"0ce28f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Des de fora, el client nom\u00e9s veu una interf\u00edcie r\u00e0pida, una signatura, una confirmaci\u00f3.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  Per\u00f2 per darrere, el seu expedient ja ha estat generat, verificat, signat i arxivat. En segons. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  Aix\u00f2 \u00e9s el que permet escalar onboarding sense sacrificar control ni seguretat.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adfe1d7 e-flex e-con-boxed e-con e-parent\" data-id=\"adfe1d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99f5085 elementor-widget elementor-widget-heading\" data-id=\"99f5085\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compliance: evid\u00e8ncies des del minut zero\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42c3b8 elementor-widget elementor-widget-text-editor\" data-id=\"f42c3b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A l&#8217;\u00e0rea de compliment, l&#8217;expedient digital no \u00e9s un luxe: \u00e9s un escut.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  Cada alta de <a href=\"https:\/\/dinser.es\/ca\/casos-dexit\/\">client<\/a> ha d&#8217;anar acompanyada de proves que acreditin la identitat, la validesa dels documents i la integritat de la signatura. Abans aix\u00f2 implicava arxivadors f\u00edsics o PDFs dispersos, dif\u00edcils de localitzar i sense tra\u00e7abilitat fiable. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  Amb l&#8217;automatitzaci\u00f3 documental, cada expedient inclou metadades de:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Captura i origen del document:<\/b> <span style=\"font-weight: 400;\">dispositiu, canal i responsable.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Verificaci\u00f3 i segell de temps:<\/b> <span style=\"font-weight: 400;\">registre autom\u00e0tic d&#8217;acord amb eIDAS.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Signatura electr\u00f2nica qualificada o avan\u00e7ada:<\/b> <span style=\"font-weight: 400;\">segons el nivell requerit.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pol\u00edtica de conservaci\u00f3 ENS\/ENI:<\/b> <span style=\"font-weight: 400;\">que defineix quan i com s&#8217;ha de conservar o eliminar.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Aix\u00f2 vol dir que l&#8217;\u00e0rea de Compliance<\/span> <b>ja no ha de \u201cpreparar\u201d auditories<\/b><span style=\"font-weight: 400;\">, perqu\u00e8 les evid\u00e8ncies es generen soles. Tot el proc\u00e9s \u2013des del DNI fins al contracte\u2013 queda jur\u00eddicament blindat i recuperable per cerca instant\u00e0nia. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcc34bb e-flex e-con-boxed e-con e-parent\" data-id=\"bcc34bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58aca04 elementor-widget elementor-widget-heading\" data-id=\"58aca04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">IT: integraci\u00f3 sense fricci\u00f3\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ac479 elementor-widget elementor-widget-text-editor\" data-id=\"29ac479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Un dels principals reptes de la banca digital \u00e9s connectar nous fluxos sense interrompre els sistemes core.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">L&#8217;arquitectura de l&#8217;expedient digital de Dinser s&#8217;integra mitjan\u00e7ant<\/span> <b>API i connectors est\u00e0ndard<\/b> <span style=\"font-weight: 400;\">amb els principals sistemes d&#8217;onboarding i gesti\u00f3 de clients: CRM, BPM, portafirmes o motors de decisi\u00f3.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">D&#8217;aquesta manera:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les dades del DNI es bolquen directament al sistema central.<\/span><p> <\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L?expedient s?indexa amb l?ID \u00fanic del client.<\/span><p> <\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Els documents signats s&#8217;arxiven autom\u00e0ticament al repositori segur del banc.<\/span><p> <\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S&#8217;hi apliquen pol\u00edtiques de retenci\u00f3, traces d&#8217;auditoria i control d&#8217;accessos (ENS).<\/span><p> <\/p><\/li><\/ul><p><span style=\"font-weight: 400;\">Tot aix\u00f2 sense modificar els fluxos de negoci existents ni afegir c\u00e0rrega manual als equips t\u00e8cnics.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">El resultat:<\/span> <b>una integraci\u00f3 transparent i segura<\/b> <span style=\"font-weight: 400;\">, validada per m\u00e9s duna d\u00e8cada dexperi\u00e8ncia en projectes amb entitats financeres i p\u00fabliques.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a9fd7f e-flex e-con-boxed e-con e-parent\" data-id=\"8a9fd7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eba4b97 elementor-widget elementor-widget-heading\" data-id=\"eba4b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Experi\u00e8ncia de client: confian\u00e7a instant\u00e0nia\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c72eff elementor-widget elementor-widget-text-editor\" data-id=\"9c72eff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">L&#8217;impacte m\u00e9s visible passa al final del proc\u00e9s.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">El client, que abans havia d&#8217;enviar documentaci\u00f3, esperar confirmaci\u00f3 i verificar identitats diverses vegades, ara completa la seva alta en q\u00fcesti\u00f3 de minuts.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">Des de la seva perspectiva, el banc ha estat<\/span> <b>\u00e0gil, fiable i transparent<\/b> <span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br><\/span> <span style=\"font-weight: 400;\">Des de la perspectiva del banc, cada clic del client deixa una evid\u00e8ncia verificable, un registre amb valor probatori i un expedient complet que es conserva autom\u00e0ticament.<\/span><\/p><p><span style=\"font-weight: 400;\">Aquest tipus d&#8217;experi\u00e8ncia no nom\u00e9s millora el<\/span> <i><span style=\"font-weight: 400;\">time-to-yes<\/span><\/i> <span style=\"font-weight: 400;\">d&#8217;un client nou; tamb\u00e9<\/span> <b>redueix els abandonaments<\/b> <span style=\"font-weight: 400;\">durant l&#8217;alta i en refor\u00e7a la percepci\u00f3 de seguretat digital.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2b82f elementor-widget elementor-widget-heading\" data-id=\"2f2b82f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En xifres reals\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ecddd elementor-widget elementor-widget-text-editor\" data-id=\"b2ecddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p> <\/p><table><tbody><tr><td><p><b>Indicador<\/b><\/p><\/td><td><p><b>Abans (manual)<\/b><\/p><\/td><td><p><b>Despr\u00e9s (autom\u00e0tic)<\/b><\/p><\/td><td><p><b>Millora<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Temps mitj\u00e0 d&#8217;alta<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">24\u201348 h<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">&lt;15 min<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">-90%<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Expedients complets des del primer intent<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">70%<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">&gt;98%<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">+28%<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Incid\u00e8ncies per validaci\u00f3 documental<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Alta<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Molt baixa<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">-80%<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Auditories sense no conformitats<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">65%<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">100%<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Total compliment<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">Aquests resultats no nom\u00e9s redueixen costos:<\/span> <b>augmenten la reputaci\u00f3 i la confian\u00e7a regulat\u00f2ria<\/b> <span style=\"font-weight: 400;\">, dos actius cr\u00edtics en el sector financer actual.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c9237 elementor-widget elementor-widget-heading\" data-id=\"42c9237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un pla provat en entitats financeres\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57ab576 elementor-widget elementor-widget-text-editor\" data-id=\"57ab576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Implantar un sistema dexpedient digital no requereix una transformaci\u00f3 radical, sin\u00f3 una metodologia clara. A Dinser, acompanyem bancs i entitats financeres en un proc\u00e9s progressiu, que prioritza resultats r\u00e0pids i compliment des del primer dia. <\/span><\/p><p><b>Fases d&#8217;implantaci\u00f3 t\u00edpiques:<\/b><\/p><table><tbody><tr><td><p><b>Fase<\/b><\/p><\/td><td><p><b>Objectiu<\/b><\/p><\/td><td><p><b>Lliurables<\/b><\/p><\/td><\/tr><tr><td><p><b>1. Diagn\u00f2stic<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Identificar punts cr\u00edtics de l&#8217;onboarding<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Mapa de documents, fluxos, nivells de verificaci\u00f3 i normativa aplicable<\/span><\/p><\/td><\/tr><tr><td><p><b>2. Pilot<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Validar la captura de dades i la generaci\u00f3 autom\u00e0tica de lexpedient<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Lot controlat d&#8217;altes reals, m\u00e8triques d&#8217;OCR\/ICR, an\u00e0lisi de compliment<\/span><\/p><\/td><\/tr><tr><td><p><b>3. Integraci\u00f3<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Connectar el sistema amb el core bancari<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">API, proves en entorn segur, controls ENS i auditoria de traces<\/span><\/p><\/td><\/tr><tr><td><p><b>4. Producci\u00f3 i escalat<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">Automatitzar el 100% dels expedients<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Panell de KPIs, evid\u00e8ncies ENS\/eIDAS, formaci\u00f3 a usuaris i suport continu<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">En q\u00fcesti\u00f3 de setmanes, l&#8217;entitat pot passar d&#8217;expedients dispersos a un<\/span> <b>model documental governat per evid\u00e8ncies<\/b> <span style=\"font-weight: 400;\">on cada client t\u00e9 el seu historial digital complet des del minut u.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04bc63c e-flex e-con-boxed e-con e-parent\" data-id=\"04bc63c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dde3b1 elementor-widget elementor-widget-heading\" data-id=\"5dde3b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusi\u00f3: l'onboarding com a garantia, no com a risc\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fab5f elementor-widget elementor-widget-text-editor\" data-id=\"a5fab5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Digitalitzar l&#8217;expedient del client no \u00e9s nom\u00e9s una q\u00fcesti\u00f3 d&#8217;efici\u00e8ncia. \u00c9s una manera de blindar la confian\u00e7a, reduir el risc operatiu i complir la norma sense fricci\u00f3. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">  Des de Dinser, ajudem a que cada alta de client sigui segura, auditable i completament digital des del primer dia.<\/span><\/p><p><b>Demana un diagn\u00f2stic gratu\u00eft<\/b> <span style=\"font-weight: 400;\">i descobreix com activar l&#8217;expedient digital a la teva entitat amb resultats mesurables en menys d&#8217;un mes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af3432d e-flex e-con-boxed e-con e-parent\" data-id=\"af3432d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd78117 elementor-widget elementor-widget-heading\" data-id=\"cd78117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntes freq\u00fcents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f13b44 elementor-widget elementor-widget-saswp-faq-block\" data-id=\"5f13b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"saswp-faq-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-6c715bc\">\r\n\t\t\t\t<h3>\u00bfQu\u00e9 valor jur\u00eddico tiene un expediente digital?<\/h3><p><p><span style=\"font-weight: 400\">\u00a0Total. Se sustenta en los marcos legales <\/span><i><span style=\"font-weight: 400\">ENS<\/span><\/i><span style=\"font-weight: 400\">, <\/span><i><span style=\"font-weight: 400\">ENI<\/span><\/i><span style=\"font-weight: 400\">, <\/span><i><span style=\"font-weight: 400\">Ley 39\/2015<\/span><\/i><span style=\"font-weight: 400\"> y <\/span><i><span style=\"font-weight: 400\">Reglamento eIDAS<\/span><\/i><span style=\"font-weight: 400\">, garantizando integridad, autenticidad y trazabilidad de cada documento.<\/span><\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-c229fc5\">\r\n\t\t\t\t<h3>\u00bfQu\u00e9 tipo de datos se capturan del DNI?<\/h3><p><p><span style=\"font-weight: 400\">Todos los necesarios para la identificaci\u00f3n: n\u00famero, nombre, fecha de nacimiento, caducidad y nacionalidad. Tambi\u00e9n puede incluir validaci\u00f3n MRZ (zona legible por m\u00e1quina).<\/span><\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-727f71d\">\r\n\t\t\t\t<h3>\u00bfEs compatible con mis sistemas actuales?<\/h3><p><p><span style=\"font-weight: 400\">S\u00ed. Dinser integra su soluci\u00f3n con los principales sistemas bancarios y CRMs, sin alterar flujos existentes y manteniendo la seguridad perimetral ENS.<\/span><\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-b196aa0\">\r\n\t\t\t\t<h3>\u00bfCu\u00e1nto tarda la implantaci\u00f3n completa?<\/h3><p><p><span style=\"font-weight: 400\">Depende del volumen y las integraciones. Un piloto suele completarse en 4\u20136 semanas; el despliegue total, entre 10 y 14.<\/span><\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-be9b66f\">\r\n\t\t\t\t<h3>\u00bfC\u00f3mo se conserva la informaci\u00f3n a largo plazo?<\/h3><p><p><span style=\"font-weight: 400\">Mediante pol\u00edticas autom\u00e1ticas de conservaci\u00f3n y destrucci\u00f3n reguladas, con huellas criptogr\u00e1ficas, sellado de tiempo y auditor\u00eda continua. El sistema sabe cu\u00e1ndo eliminar o transferir, sin intervenci\u00f3n manual.<\/span><\/p><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Carlos va demanar obrir un compte bancari en l\u00ednia. Va pujar el DNI, va signar digitalment i&#8230; va esperar. A l&#8217;altra banda, Ana \u2014responsable d&#8217;onboarding a una entitat financera\u2014 revisava a m\u00e0 el document, comprovava la firma, comparava fotos, introdu\u00efa dades en diversos sistemes, generava un expedient en PDF i l&#8217;arxivava en una carpeta compartida. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2740,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Expedient digital de client des del dia 1<\/title>\n<meta name=\"description\" content=\"Expedient digital complet: dades capturades, verificades i arxivades autom\u00e0ticament per a un onboarding r\u00e0pid, segur i 100 % auditable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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